Policy enforcement
Patients accept your cancellation and reschedule policy at booking. Late cancellations and no‑shows are handled consistently.
Stop Losing Money on Missed Appointments
Novintel is a revenue protection and financial accountability system for clinic appointments, built to reduce no-shows in clinics and keep every booking financially accounted for.
If an appointment isn’t attended, it’s cancelled properly, rescheduled on-policy, or tracked as recoverable revenue.
No‑Shows, Cancellations & Reschedules
Your diary can look full while revenue still leaks.
No‑shows, late cancellations, and off‑policy reschedules eat chair time and cash, often while the schedule still looks busy. Most clinics can’t see those three in one place, so the gap between what was booked and what actually happened stays fuzzy, and the cost rarely shows up as a single, honest number.
30%
potential revenue impact from no‑shows, cancellations & reschedules (typical range)
48 hrs+
staff time per month spent chasing cancellations, reschedules, and unpaid fees (example)
£2k+
lost or unrecovered revenue per month from no‑shows, late cancellations & reschedules (example)
Calculate your clinic's actual loss
Move the sliders to match your clinic, and numbers update instantly.
20
£150
10%
UK private clinic average: 10–15%
8%
Cancellations received within 24 hours of appointment
5%
Reschedules within 24 hours, so the slot often goes unfilled
Example enforcement policy
Enforcement policy applied
No-show · 50%
Late cancel · 30%
Reschedule · 25%
Fees your clinic charges patients for each event. Adjust in your Novintel settings.
£0
Recovered per month
0
Disrupted slots/month
| Source | Slots/month | Fee recovered/month |
|---|---|---|
| No-shows | 0 | £0 |
| Late cancels | 0 | £0 |
| Reschedules | 0 | £0 |
| Total | 0 | £0 |
Fees recovered per year
£0
Novintel annual fee
£0
Your estimated net gain
£0
Based on 22 working days/month. Enforcement fees shown are illustrative (no-show 50%, late cancellation 30%, reschedule 25% of treatment value). Actual recovery depends on your clinic's policy settings and patient payment rate. Estimated net gain subtracts the annual price for the plan selected above.
Financial accountability
Track payments, balances, and patient debts. Know what’s paid, what’s owed, and what’s recoverable, at a glance.
And a lot more: book a demo to see the full system.
How It Works
From booking to breakdown: step by step.
-
1
Patient books and agrees to policy
Clear cancellation and reschedule rules at booking, so there are no awkward conversations later.
-
2
System sends reminders + tracking
Automated confirmations and reminders help reduce missed appointments without staff chasing.
-
3
Cancel or reschedule via link, or a no‑show occurs
Patients manage changes through a simple link. Outcomes are recorded either way.
-
4
Fees enforced automatically
Late cancellations and no‑shows trigger consistent fee handling and balance tracking.
-
5
Clinic sees full financial breakdown
Know what’s paid, what’s owed, and what’s recoverable inside your clinic revenue management software.
Difference
Novintel vs traditional scheduling tools
| Capability | Traditional scheduling | Novintel |
|---|---|---|
| Policy enforcement | No | |
| No‑show recovery | No | |
| Payments only at scheduling | Sometimes | |
| Real-time financial tracking | No | |
| Audit trail & accountability | Limited |
Your PMS or EMR stays. Novintel owns the appointment lifecycle.
Same clinic, parallel workflow: booking through outcomes lives in Novintel, while patient and clinical records stay in your existing system, with no native PMS or EMR integration required.
Novintel booking
Appointment booked in Novintel
The patient books through your Novintel scheduling experience. The appointment exists here first, with policies and slot rules applied at the point of booking.
- Patient scheduling & real-time availability
- Policy acceptance before confirmation
- Slot captured in the Novintel workflow
Novintel layer
Novintel runs the appointment lifecycle
From confirmation to outcome, Novintel handles what happens around the visit, so revenue and accountability stay tied to the appointment, not lost in inboxes.
- Reminders, confirmations & patient self-service
- Reschedule/cancel flows & no-show handling
- Payments, balances, fees & audit trail
Your PMS or EHR
Patient records & clinical work stay in your PMS or EHR
After the operational side is handled in Novintel, your existing system continues to do what it was built for: clinical records, charting, and long-term patient administration.
- Medical records & demographics
- Clinical charting & compliance
- Treatment history, notes & care workflows
Simple, honest pricing
Plans that pay for themselves.
No setup fees. No percentage cuts on recovered revenue. Choose monthly or annual; annual includes two months free.
Starter
Recover one missed appointment. Tool pays for itself.
£69
/month
Billed annually · 2 months free
- Online booking, holds & real-time availability
- Policy acceptance, reminders & patient comms
- No-show & late-cancel fees with audit trail
- Stripe payments, deposits & balances
- Parallel appointment workflow; your PMS or EMR keeps records (no native PMS integration required)
Most Popular
Practice
Recover one missed appointment. Tool pays for itself.
£149
/month
Billed annually · 2 months free
- Everything in Starter, for small teams & multi-provider diaries
- Per-appointment ledger, exports & finance visibility
- Templates, notifications & admin controls across providers
- Calendar sync & webhooks for your stack
- Guided onboarding for policy and fee setup
Clinic
Recover one missed appointment. Tool pays for itself.
£299
/month
Billed annually · 2 months free
- Everything in Practice at higher provider headcount
- Operational reporting across locations & roles
- Priority rollout support for larger teams
- Volume-friendly workflows & data export
- Dedicated success check-ins during onboarding
Custom for more than 15 providers, multiple sites, or a tailored rollout? Contact us for enterprise pricing.
No setup fee
·
Cancel anytime
·
UK registered company
Questions & answers
How Novintel fits your clinic
Straight answers on running Novintel parallel to your PMS or EMR, the appointment lifecycle, policies, and rollout, so you know what you’re adopting before you request access.
Can we change plans or switch between monthly and annual?
Yes. Move between Starter, Practice, and Clinic as your provider count grows, and switch billing cadence when it suits you. Annual billing is priced at ten months, with two months free versus paying monthly.
Are there any percentage fees on recovered revenue?
No. Your subscription is the platform fee on these plans. Whatever your clinic recovers through no-show and cancellation enforcement is entirely yours. We do not take a cut of recovered revenue.
What's included in onboarding support?
Plans include a guided setup, and we configure your policies, booking widget, and email templates with you. You are not handed a portal and left to figure it out.
We already use a PMS or EMR (e.g. SOE, Dentally). Do we have to migrate?
No. Novintel is not a replacement for your patient or clinical system. Your PMS or EMR stays in place for records, charting, and administration. Novintel handles the appointment lifecycle in parallel: booking flows, reminders, outcomes, and financial accountability tied to slots, without relying on a deep PMS or EMR integration.
What does Novintel do that a typical PMS doesn’t focus on?
Most PMS/EMR products are built around patient management and medical records. Novintel is built for appointment operations: reducing missed appointments, enforcing your cancellation and no-show rules consistently, surfacing balances and recoverable revenue, and keeping an audit trail of what changed and why.
How do late cancellations and no-shows get handled financially?
You set the policies (windows, fees, deposits, exceptions). Novintel helps apply them consistently across appointments, so revenue leakage from informal or uneven enforcement is easier to spot and recover, with a clear trail for staff and leadership.
Does this work for multi-practitioner or multi-location clinics?
Novintel is aimed at real clinic operations: multiple providers, rooms, and sites where appointment volume and policy drift are costly. Rollout details are shaped during onboarding so rules and reporting match how you actually run the diary.
How do we book a demo or request access?
Use Book Demo in the hero for a guided session, or scroll to Get Early Access / the contact form below to share your details. We prioritise clinics that want policy enforcement and revenue accountability from day one.
Book a demo
See plans and onboarding options in the pricing section. We’ll confirm the right tier during your call.
Walk through enforcement, reporting, and how fees tie back to appointment outcomes.
NovIntel LTD · Registered in England and Wales · Company No. 16995634
Get Early Access
Share a few details and we’ll prioritize clinics that want policy enforcement and revenue tracking from day one.
123 High Street, London, UK SW1A 1AA
hi@novintel.com
+44 7401 622353