No. Cliniko is Novintel's first official partner integration, not a requirement. Clinics using Cliniko can see package details on the Cliniko integration page.

Novintel: clinic revenue protection and appointment accountability dashboard

Stop Losing Money on Missed Appointments

Novintel is a revenue protection and financial accountability system for clinic appointments, built to reduce no-shows in clinics and keep every booking financially accounted for.

If an appointment isn’t attended, it’s cancelled properly, rescheduled on-policy, or tracked as recoverable revenue.

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Novintel explainer

Watch how Novintel runs the appointment lifecycle in parallel with your PMS.

Works with your tools

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No‑Shows, Cancellations & Reschedules

Your diary can look full while revenue still leaks.

No‑shows, late cancellations, and off‑policy reschedules eat chair time and cash, often while the schedule still looks busy. Most clinics can’t see those three in one place, so the gap between what was booked and what actually happened stays fuzzy, and the cost rarely shows up as a single, honest number.

30%

potential revenue impact from no‑shows, cancellations & reschedules (typical range)

48 hrs+

staff time per month spent chasing cancellations, reschedules, and unpaid fees (example)

£2k+

lost or unrecovered revenue per month from no‑shows, late cancellations & reschedules (example)

Calculate your clinic's actual loss

Move the sliders to match your clinic, and numbers update instantly.

Appointments per day 20

Average treatment value (£) £150

No-show rate % 10%

UK private clinic average: 10–15%

Late cancellation rate % (within 24hrs) 8%

Cancellations received within 24 hours of appointment

Last-minute reschedule rate % (within 24hrs) 5%

Reschedules within 24 hours, so the slot often goes unfilled

Example enforcement policy

Enforcement policy applied

No-show · 50% Late cancel · 30% Reschedule · 25%

Fees your clinic charges patients for each event. Adjust in your Novintel settings.

£0

Recovered per month

Disrupted slots/month

Source	Slots/month	Fee recovered/month
No-shows	0	£0
Late cancels	0	£0
Reschedules	0	£0
Total	0	£0

Fees recovered per year £0

Novintel annual fee £0

Your estimated net gain £0

Based on 22 working days/month. Enforcement fees shown are illustrative (no-show 50%, late cancellation 30%, reschedule 25% of treatment value). Actual recovery depends on your clinic's policy settings and patient payment rate. Estimated net gain subtracts the annual price for the plan selected above.

Book a Demo See how enforcement works →

Policy enforcement

Patients accept your cancellation and reschedule policy at booking. Late cancellations and no‑shows are handled consistently.

Financial accountability

Track payments, balances, and patient debts. Know what’s paid, what’s owed, and what’s recoverable, at a glance.

And a lot more: book a demo to see the full system.

Beyond revenue leakage

Is losing money the only problem clinics face?

No. Many clinics still run on vintage practice tools, less efficient every day, with silent losses that never show up on a single report.

No-shows and cancellations are losses you can calculate. The drag from outdated workflows, double entry, and staff time lost to workarounds is harder to measure, but it is real.

Your medical and clinical records live in the systems you already use. We respect that. Not every clinic can, or should, change everything at once.

We don't touch your medical records.

Revenue protection

Track where you are losing money

A thin layer on your existing diary that exposes leakage from no-shows, late cancellations, and uncollected fees, without replacing your practice system.

See where no-shows, late cancellations, and fees are leaking
Track recoverable income in real pounds (£)
Keep your existing diary and add visibility on top
And much more

Revenue protection package

Clinic operations

Run the clinic operation in one place

For clinics open to changing how they work: bookings, payments, policies, and day-to-day workflows from one operational hub.

Bookings, payments, and policies in one hub
Human-controlled automation to cut admin drag
Modernise day-to-day workflows without ripping out records
And much more

Clinic operations package

Full package definitions, dashboards, and Cliniko setup are on our Cliniko integration page.

Novintel fit audit

Which layer is the right fit for your clinic?

Answer a few questions, or choose a package yourself. Every Novintel path is built for one outcome: more clinic revenue and efficiency.

Novintel audit Question 1 of 4

Questions & answers

How Novintel fits your clinic

Straight answers on our two packages, the fit audit, medical records, and rollout. There is no public pricing table on this site; we confirm scope and commercial terms when you book a demo.

Is losing money the only problem clinics face?

No. No-shows and cancellations are losses you can put a number on, but many clinics also lose time to vintage tools, double entry, and workarounds that are harder to measure. Novintel is built to improve revenue and efficiency, not only to chase missed fees.

What is the difference between revenue protection and clinic operations?

Revenue protection is a thin layer on your existing diary: see where no-shows, late cancellations, and fees are leaking, and track recoverable income in pounds (£), without replacing your practice system.

Clinic operations is for clinics ready to run bookings, payments, policies, and day-to-day workflows from one operational hub. They are separate packages, not one product with a toggle. Full definitions are on our Cliniko integration page.

How do I know which package fits my clinic?

Use the Novintel fit audit on this page: a short questionnaire that suggests revenue protection, clinic operations, or a phased path. You can also book a fit audit with Novintel if you want us to walk through your diary and goals. The audit is about outcomes: more recovered revenue and a leaner operation.

Where is pricing? Do you publish plans on the website?

We do not list public pricing or plan tiers on this marketing site. Commercial terms, package scope, and onboarding are confirmed during your demo or early-access conversation so they match your provider count and which package you choose.

Do you take a percentage of revenue we recover?

No. Novintel does not take a cut of fees you recover from no-shows, late cancellations, or policy enforcement. Commercial terms are agreed upfront when you onboard, not tied to a share of recovered income.

Does Novintel handle medical records or patient health information?

We don't touch your medical records. Novintel does not store, process, or manage clinical notes, diagnoses, prescriptions, imaging, or other patient health information. We focus on appointment scheduling, policies, fees, payments, and operational visibility. Clinical records stay in your existing PMS or EMR.

We already use a PMS or EMR (e.g. SOE, Dentally, Cliniko). Do we have to migrate?

No. Your PMS or EMR stays for records, charting, and long-term administration. Novintel runs the appointment lifecycle in parallel: booking, reminders, outcomes, and financial accountability tied to slots. A deep native integration is not required to get value from the revenue protection layer.

What does Novintel do that a typical PMS doesn't focus on?

Most practice systems centre on patient management and medical records. Novintel centres on appointment operations: policy enforcement at booking, reminders, consistent handling of late cancels and no-shows, balances and recoverable revenue in one place, and an audit trail of what changed and why.

How do late cancellations and no-shows get handled financially?

You define policies (notice windows, fees, deposits, exceptions). Novintel applies them consistently and shows what is owed, paid, or recoverable per appointment, so leakage from informal enforcement is visible in real pounds (£).

What's included in onboarding?

Onboarding is guided: we work through your policies, booking flows, notifications, and (if relevant) Cliniko sync with you. You are not given a login and left to configure everything alone. Scope depends on whether you start on revenue protection, clinic operations, or both over time.

Does this work for multi-practitioner or multi-location clinics?

Yes. Novintel is aimed at clinics with real appointment volume across multiple providers, rooms, or sites. Rules and reporting are shaped during onboarding to match how you run the diary.

Integrations

Do I need an integration?

No. Novintel works standalone. Integrations are optional: they let appointments sync in parallel with a supported system (such as Cliniko) when you want diary-aligned workflows without replacing that system.

Is Cliniko required?

No. Cliniko is our first official partner integration, not a requirement. If you already use Cliniko, see our Cliniko integration page for how revenue protection and clinic operations packages work alongside your Cliniko diary.

How do I connect Cliniko?

Sign in at your clinic's Novintel Cliniko login URL, add your Cliniko API key in Settings (encrypted at rest), then run an on-demand appointment sync for your date range. Step-by-step detail is on the Cliniko integration page.

How do we book a demo or request early access?

Use Book a Demo in the header for a guided session, try the fit audit for a quick package steer, or complete Get Early Access / the contact form below. We prioritise clinics that want clearer revenue accountability and less operational drag from day one.